What we do
Helping insurers
Oxygen allows insurers and brokers to become
- more efficient
- more client-centric
- more responsive
This enables you to become better prepared for a constantly changing business and technology field and get ahead of the curve. We manage and execute projects in IT, management as well as process optimization, all according to proven and innovative industry methods.
Our service offering
Business architecture
- Defining E2E Customer Journeys driven by business strategy & objectives
- Creation of roadmaps to realize these customer journeys with IT & business
Improve IT systems
- Dealing with heavy system legacy
- Implementation from A to Z: program management, project management, change management, business and functional analysis, testing
- Migrations
- Package selection
Optimize processes
- Operational excellence
- Lean & Process mining: process optimization by eliminating bottlenecks
- Co-create the most efficient way of working tailored to your company
Managerial
- Interim & change management
- Competence management: focus on both hard and soft skills to ensure that people have relevant skills in the future organization
New tech
- RPA, AI, MLT, Business rule engine
- New technologies which can have a major impact on (a part of) a process
- Ecosystem of tech partners
Data
- Data analytics, data science, data modelling
- Predictive analysis: using historical data to predict future events
- Using data to contextualize a customer journey
Do you have other challenges? Let’s talk about them.
Transforming insurance. Together
Our tailormade approach
We support you from 4 Service Lines
Project Consulting
Oxygen Project Consulting infuses your transformation projects with a breath of fresh air. Our specialized project consultants think along with you and keep turnaround times short. As experts in their field, they can be the key factor in achieving your project goals. They can wear many hats within many different project roles, they can function as your sparring partner or they can join your steering committee.
Which projects?
- Implementing, optimizing and migrating core management applications
- Optimizing processes and making them more efficient
- Change and management ad interim – after all, your team needs to be an integral part of the transformation
Which roles?
- From junior to senior testers, business analysts, PMO, project and program management as well as interim managers
Who?
Our project consultants and managers feel great zeal for the insurance sector. Through their hands-on mentality, professional support and permanent training, they have what it takes to help guide your project to a successful conclusion.
Cases
- An application for life insurance implementation management and migration for a big insurer
- Introducing lean tracks at a big insurance company across departments
- Co-managing change management for a niche non-life insurance player
Would you like to know more or have a quick chat about your projects? Contact us.
Business Solutions
For Oxygen Business Solutions, your challenge is always our starting point. We take the reins and offer you a total solution. Until it works. Both your customers and your colleagues will find it improves their life.
We take into consideration all dimensions: strategy, products, organization, process and systems. We engage new technologies where possible to give you an extra oomph. Your teams will also get the necessary attention from our ‘together approach’. Collaboration and consultation are our keys to success.
Stepping stones
- Due diligence. We get to the bottom of your situation and spot opportunities and hurdles. We can do this quickly, thanks to our expertise and experience.
- Solution design. We blueprint solutions and scenarios based on investment estimates, ROI and payback time. Obviously, we also take into account your strategic vision and long-term objectives.
- Implementation. After a ‘go’, we are on the job from analysis to delivery. You can rest assured that we will only wrap up the project once our solutions have been fully implemented, you can work with them autonomously and may even be able to expand them. If you want to, we can also offer long-term support.
Who?
We work with a flexible project team consisting of impassioned experts, led by genuine industry mavens. Who have a lot of miles on the clock.
Cases
- Guiding a new hospital insurer in Belgium in their go to market: market and legal analysis, blueprinting products and processes and implementing them, setup of internal organization
- Substantially improving efficiency and customer satisfaction for a niche, non-life insurer through robotization, improving processes and leading OPEX tracks to increase internal efficiency
Would you like to know more or have a quick chat about your strategic projects? Contact us.
Operations Support
What?
Optimizing your processes and transforming your approach as an insurer? This will greatly impact your colleagues: your project team as well as your forces on the work floor. They need to buy in completely to achieve success. Their input is crucial. Our insurance consultants can bridge your current and your new situation.
How?
- Professionals to temporarily relieve your work pressure
Transformation puts high demands on your operations. They give input to the project team, they test and they do double duty. At the same time, their everyday processes continue and customers expect the same service. Use Oxygen as an extra lung and engage our people where you can count on them: driven case managers and team leaders who have earned their stripes.
- Change agents make transformation easier
Professionals who understand project dynamics take up an active role within your operations unit. Very hands-on. Oxygen insurance consultants can bring extra input, signal bottlenecks and fix problems great and small. As such, they become change agents.
Who?
We engage various profiles from junior to manager in a wide array of disciplines: production and damage claims in life insurance, non-life insurance, and healthcare, both for end customers and businesses.
Yes, this hands-on approach sounds inspiring. Contact us.
Hyper Automation Services
At Oxygen Hyper Automation Services, we combine our deep business knowledge of insurance with the power of new technology. With this we solve complex challenges of the industry in a generic way: end-to-end automation offered as a service.
As an insurer, broker or TPA, you will make significant efficiency improvements, your clients will be helped faster and more accurately and your employees will be able to focus more on added value for the client.
Our offer
- Claims Automation Health Care
- Medical document recognition
- Data extraction, enrichment and transformation to enable STP processing
- Back Office Automation
- Broker in/out – Communication Handling
- Document Recognition
- Data Extraction
- Auto Indexing
- Annotation Interface
- Workflow input
Technologies we deploy
We follow technological evolutions closely and work on a daily basis with tech partners with proven case studies. The synergy between the two leads to very powerful solutions.
Used technologies:
- AI en MLT
- RPA
- iBPMS
- iPaaS
As a partner for talent and a solution for projects,
we provide you with oxygen.
Discover our unique approach
Expertise: we have a single focus on insurance
Insurance is in our DNA. We breathe insurance and understand your business. Oxygen has the necessary expertise and experience to offer solutions to your challenges.
Hands–on and no-nonsense approach: we observe, think, act and embed
Your challenges are ours. We observe and investigate to thoroughly understand your situation. Together, we define the way to go. Our project consultants are hands-on and 100% committed to your success. Insourcing from our consultants brings extra oxygen to your departments.
Together: we work among you, not next to you
We always work as one team: you, the consultants and the Oxygen home base. Through mentoring and regular feedback sessions, we follow the progress in your assignments. As your sparring partner, we keep the teams focused on the main goal.
Tailored: we offer a customized solution
Each insurance activity or department has its own challenges and way of working. In order to provide a suitable answer, we are organised into different service lines. Each service line has its own tailored approach to maximise returns.
Talent at work: we provide the fuel for your success
It’s all about people. We believe that passionate people with ambition can make a difference. That is why we invest a lot in our consultants. Personal growth in a high performance culture goes hand in hand with client success. Your success.