Domains of expertise

Project realization

  • We have a team of Project Consultants ready to realize your transformation projects.
    • Project & Program management: we take the lead over a project team and we take ownership in achieving the goal
    • Business analysis: we create a clear approach into how we can get from the current state to the TO BE state and we align with the different stakeholders
    • Test coordination: we define the test approach that fits the phase of the project
    • Testing: test preparation, test execution and test reporting
    • Migrations: we organize and execute the transfer of data from platform A to platform B. If possible we rationalize and reduce variation
  • Our consultants can execute project roles in these domains (such as process redesign, software integrations, OPEX, etc)
  • Our USP? Our Project Consultants combine extensive business knowledge with a pragmatic project approach and a good dose of motivation. They never walk alone, they are guided by experience project mentors to challenge and inspire them.
  • We link strategy to execution by focusing on the business capabilities required to get to the future state
  • We bridge the gap between the technical and IT architecture (e.g hardware, software, infrastructure) and the business operational model
  • Result:
    • Definition of E2E Customer Journeys driven by business strategy & objectives
    • Creation of Business and IT roadmaps to realize these Customer Journey
  • Our USP? Our understanding of the complex IT infrastructure of an insurer, together with an understanding of the possibilities that new technology brings, and a deep knowledge of insurance processes, makes a winning combination
  • We implement new back-office systems (policy and claims administration systems for Life and Non-Life) or upgrade existing platforms by taking up several roles:
    • Project management
    • Business analysis
    • Testing
    • Actuarial support
    • Migration from legacy system to target platform
  • Upgrade legacy systems by implementing a middle layer or automation (RPA)
    We add a front- or API-layer to your back-office system to connect with customers or insurtechs
  • Our USP? We understand the complexity of insurance processes (new business vs old policies; legislation; multiple systems due to M&A; …) and we know the most common insurance administration systems and their strengths and weaknesses. We think out of the box to see if new technology or an InsurTech can improve the way of working.
  • We offer tailor made lean transformation for a department or for a whole organisation:
    • Voice of the customer
    • Performance Management
    • Process improvements
    • Organization & Skills
    • Mindset & Behavior
  • We implement a culture of continuous improvement
  • We setup, train and guide new OPEX teams
  • Our USP? Our combination of lean methodology (lean black belts) and deep knowledge of insurance processes makes us go faster than competition.
  • Our business expertise allows us to do a fast but deep business screening of your business processes
  • We draft the AS IS and TO BE processes and we also analyse how to get from the current state to the wanted state (GAP analysis)
  • The goal?
    • Improve the Lead and Cycle Time of your processes and improve the customer journey
    • Redesign the process in order to make useful & sustainable IT optimalisations
  • Our USP? Oxygen workgroups have designed ‘ideal’ processes for most insurance departments. This gives us a jump start to redesign your processes and to make them in line with the expectations of your customers.
  • RPA is a solution for stable processes where the waste is eliminated and routine tasks are grouped. A good RPA project starts with a deep analysis and a process redesign
  • RPA fits seamlessly into your existing IT architecture and has a short time-to-market: from idea to implementation it takes 6 to 12 weeks
  • Oxygen delivers end-2-end projects together with specialist tech partners but you, as a client, only have one point of contact
  • Our USP? Oxygen tackles the business part of these automation projects starting from our deep understanding of insurance processes. We work in close collaboration with specialist developers who follow the rapidly evolving RPA-technology closely.
  • Data is key for an insurer to understand the needs of the customer and measure the extent to which they meet the expectations of the customer
  • Our offering
    • We create dashboards and reports and we help the business to interpret the figures and link actions to their insights
    • We improve data quality by doing data cleaning
    • We analyse data:
      • Descriptive analytics: looking back
      • Diagnostic analytics: why happened what happened
      • Predictive analytics: looking forward
      • Prescriptive analytics: what should we do to make something happen
  • Our USP: our understanding of the insurance market gives us a head start to deliver insights and results with impact.
  • In a lot of transformation projects actuarial support is needed.
    • Actuarial testing and analysis in transformation programs (for example back-office renewal in Life Insurance or Employee Benefits & HealthCare)
    • Simulations to determine the right price and profitability of new products or departments
    • Drawing up financial reportings (Monthly closing, Prophet, Sigedis, …)
    • Validation of data
    • etc
  • Our USP: our experienced actuaries don’t just understand the mathematical setup of insurance products but they also understand the operational processes. This combination provides great added value and a hands-on approach.
  • Our Project Consultants and Project Managers are trained with change management skills as it is an important step in every implementation. We don’t see change management as a skill/role that stands alone but as part of the project implementation.
  • Our USP: as transformation consultants, we understand and experience change and resistance to change in the workplace on a daily basis. We believe that change has to be managed in every step of the project. Our consultants, in every action they take, are aware of the impact of the “change” they want to obtain.

Operations support

  • From our service line Operations Support we support your claims or underwriting team with experienced administrators
  • Our team has deep insurance knowledge and knowledge of the most common back-office systems
    • Insurance domains: Life & EB, Health, Car, Fire, Liability, Legal aid, Engineering, …
    • Insurance processes: Claims and underwriting
    • Seniority: From junior to senior
  • More info? See Operations Support
  • Our USP: in addition to high-quality management of your policies, our insurance consultants provide insights into your processes and share ideas for optimizing them.
  • Our Interim Managers take the lead over your operational teams.
    • Set-up of new teams and introduction of a new way of working
    • Guidance of a team trough ‘rough water’
    • Ad interim people and change management
    • Implementation of data driven management via dashboards and daily’s
    • Implementation of a Continuous Improvement culture
  • Our USP: Thanks to our deep business knowledge and human skills, we speak the same language as the team members. This creates an atmosphere of trust and facilitates change.
  • Our experienced insurance consultants are trained with lean and change skills to detect bottlenecks in processes and to suggest improvement:
    • They bring change from within the operations department, while executing their job as an insurance consultant
    • They bring in best practices and challenge existing procedures
  • Our USP: With the concept of change agents we can bring change from within your operational teams. Being in the team and working close by the other team members, we facilitate the change process in a smooth way.

Ready to use IT services

  • Claims HealthCare is a labour intensive line of business where efficiency in your claims handling is key to be competitive.
  • Our ready to use IT services for Claims HealthCare contains these components:
    • recognition of claims documents and identification of the insured and the policy & claims number
    • extraction of all relevant cost data from the incoming claim documents
    • enrichment of the claims data with external data sources & business/medical knowledge to enable STP-processing in your back offices
    • output: creation of ready-to-use data that can be transferred to your back-office via API, webservices or RPA.
  • The goal? Automate insurer back-office treatment by enriching all data and pre-calculating the business decisions done by a claim handler based on this enriched data.
  • Our USP? Our end-to-end solution is driven by business knowledge and not just by technology.
  • Both insurers and brokers receive large amounts of unstructured communications (email and documents). Processing this document-flow is very time intensive.
  • Intelligent Document Processing provides automated indexing, registration and processing of incoming mails and documents through document recognition and data extraction.
  • Our solutions are built together with renowned tech partners with a high reputation in OCR-processing and AI-modelling.
  • The flow explained in 5 steps:
    • Our OCR component transforms the document or pdf into data
    • Our AI model gives context to the data and makes the data again interpretable
    • The AI model recognizes the document type and extracts the important data
    • We store the documents on the right location into your document management system
    • We create a task or workflow assigned to the correct team in your organisation
  • See Broker Services 
  • Our USP? Our custom AI-models are pre-trained for the Belgian insurance market. The focus on this market increases the automation rate significantly.